

                           Westwood Studios Official
                          Command & Conquer: Red Alert
                        Frequently Asked Questions List
                        Last Update: October 24th, 1997

                                  Version 1.9


About this document....

    This FAQ file contains information regarding Westwood Studios' newest
    Command & Conquer game, RED ALERT. Most of this information is not
    available in either the game manual or readme file.

    This FAQ is available from our web site (www.westwood.com). 

    All information contained herein is copyright 1996-7 by Westwood Studios.
    You are allowed to distribute it freely, but not to make changes.    

(support@westwood.com)


--- PART 1 : GENERAL INFORMATION -------------------------------------------

1.1    What is Red Alert?
1.2    System Requirements.
1.3    Is this Command and Conquer 2?
1.4    When is the game going to be released in North America?  Elsewhere? 
1.5    Are there screenshots or maybe a Demo available to download?    
1.6    Where are GDI and Nod?


--- PART 2 : NEW FEATURES --------------------------------------------------


2.1  What new units and structures are there? 
2.2  What kind of missions are there?
2.3  How is the computer AI in comparison to C&C?
2.4  What new controls are there?
2.5  How do I set waypoints?
2.6  Are there any cheat codes?
2.7  Is there any kind of editor included?
2.8  The Engineer
2.9  The Spy
2.10 The Chronosphere


---PART 3: MULTI-PLAYER OPTIONS---------------------------------------------


3.1  Can I play Command & Conquer against a friend?
3.2  What kind of Internet support is there?
3.3  What is Westwood Online?
3.4  Can DOS and Wind95 play together?
3.5  How many players, IPX, modem, null modem?
3.6  Does the AI build bases in multiplayer games?
3.7  What is "skirmish" mode?
3.8  Are the crates back?   


--- PART 4 : TROUBLESHOOTING -----------------------------------------------


4.1  Read Me First!
4.2  What is DirectX?
4.3  Video Card Problems
4.4  Sound Card Problems
4.5  DirectX STILL doesn't work for me!
4.6  DOS and Win95 LAN connection
4.7  DOS and Win95 saved games
4.8  Does Red Alert work with Windows NT or OS/2? 
4.9  "Letterbox Screen" Effect
4.10 Crash on the score screen
4.11 Help! My units are stuck in a wall!
4.12 The game keeps asking me to insert the CD when it is already there!
4.13 ESS Audiocard problems
4.14 The use of unofficial editor programs
4.15 Primary Video Buffer Allocation error
4.16 Internet play connection problems.
4.17 "8MB free space required" error message (DOS version only)


--- PART 5 : GETTING MORE INFO ---------------------------------------------


5.1  How to Order Red Alert.
5.2  Contacting Westwood Studios directly. 
5.3  Our Internet WWW and ftp sites.


--- PART 6 : REVISION HISTORY ----------------------------------------------


--- PART 7 : IN THE FUTURE -------------------------------------------------


7.1 When is C&C2: Tiberian Sun going to be released?
7.2 What is Counterstrike?
7.3 What is Aftermath?



 

**************************************************************************** 
** GENERAL INFORMATION ***************************************************** 
****************************************************************************


---------------------------------------------------------------------------- 
1.1 WHAT IS RED ALERT?
----------------------------------------------------------------------------

   Red Alert is a real-time strategy-combat game developed by 
   Westwood Studios, the creators of DUNE II and the original
   COMMAND & CONQUER: TIBERIAN DAWN; Red Alert is a prequel to
   the latter game.


   The Press Release :

       With the release of Command & Conquer last year, Westwood Studios
       broke new ground in the computer real-time strategy genre. C&C has
       been heralded as one of the year's best, selling over 1 million
       copies to date worldwide. Thousands of people challenge each other
       daily, with the war raging over phone lines and Internet as all
       strive for supremacy over their peers.

       Now, Westwood Studios prepares to once again re-define the real-time
       strategy game with Command & Conquer: Red Alert. The prequel to C&C,
       Red Alert probes deeper into the mystery of the C&C universe, giving
       the player all new strategies and elements to further their conquests
       in solo, LAN, and modem play.

       At least, not the way we think of it. Hitler never rose to power and
       threatened all of Europe - something more terrible happened: Joseph
       Stalin. The Soviet empire is storming into Europe. Towns are falling
       and countries collapsing before the overwhelming might of the Soviet
       forces. Does anyone stand a chance, or will the red storm engulf all
       of Europe?

       New Features for Red Alert include :

       Enhanced AI - The computer is smarter than ever! Base construction
       and management are the smallest of the enhancements. New settings
       will allow the player to set the difficulty of the opponent they want.

       New Units & Structures - Thieves, Medics, Attack dogs, Spies, Land
       mines, Tesla Coils, Mobile Radar Jammers, Saboteurs, Destroyers,
       Cruisers, Bombers, Paratroopers, and Submarines... to name just a
       few. We won't even hint at what the Chronosphere and Gap Generators
       do.

       Improved unit control - Complete control over air, land and sea.
       Formations control for those with specific tactics in mind, and
       waypoint plotting for all those that want units to get to their
       destination in a certain way.

       Enhanced Multiplay - New Internet head-to-head and 8 Player IPX
       multiplay. Improved chat interface that allows for longer messages
       and more transmission of information to the player. New setup options
       make starting a game even faster.

       Skirmish Mode - Want a little practice? Take on one to five computer
       opponents in a solo Multi-player game.

       Detailed, interweaving story-line - an Allied and a Soviet path
       through the game with 13+ missions per path. A large cast of
       characters, including Stalin and Einstein, brings it all to life,
       drawing you into the C&C universe.

       Play in standard VGA and Super VGA screen modes with detailed
       graphics like you have never seen before!

       Add to this the superb 3D cinematics and audio that people expect
       from Westwood Studios, and the result is obvious - A game so
       addicting you'll swear the history books are wrong.


---------------------------------------------------------------------------- 
1.2 SYSTEM REQUIREMENTS
----------------------------------------------------------------------------

   Red Alert will be released in both a DOS version and a Windows 95 
   version, both of which are included in each box on 2 CDs.   

       ** DOS VERSION:

           MS-DOS 5.0 or higher
           486 DX2/66 or higher
           Double Speed CD-ROM
           8MB RAM
           30MB of free HD Space
           VGA compatible video card (320x200 with 256 colors)
           Keyboard & Mouse
           100% Sound Blaster compatible sound card.   (Gravis Ultrasound,
                   Ultrasound Max, ESS Audiodrive, Ensoniq Soundscape,
                   Roland RAP-10, Gold Sound Standard, Pro Audio Spectrum,
                   Microsoft Sound System)
     
           Multiplayer Requirements:
                * 2-8 Players over IPX compatible network
                *   2 Players over Null modem cable
                *   2 Players over minimum 14.4 baud modem

           * SORRY, the DOS version does not support SVGA.

       ** WINDOWS 95 VERSION :

           Pentium Required
           Windows 95 Required
           8MB RAM (16 recommended)
           30 MB HD space
           Double-Speed CDROM
           1MB Local BUS video card with MS DirectDraw compatibility.
           Sound Card:  Sound Blaster (all models), ESS: 488, 688, 1488, 1688
                        Mediavision (most models), Aztech: Nova 16, 
                        Washington 16, Rocky 2 or any Microsoft DirectSound 
                        supported card
           Keyboard & 100% Microsoft Compatible Mouse

           Multiplayer requirements:
                *   2 players over Winsock 1.1 compliant Winsock 
                      stack (requires ISP connection over 28.8 baud 
                      modem or direct Internet connection such as ISDN or T1).
                * 2-8 players over IPX compatible Network
                *   2 players over null-modem cable
                *   2 players over minimum 14.4 baud modem
                                        
                                   

---------------------------------------------------------------------------- 
1.3 Is this Command & Conquer 2?
----------------------------------------------------------------------------

   Red Alert is commonly mistaken for Command & Conquer 2: Tiberian Sun.
   C&C 2 will be out early in 1998. 


---------------------------------------------------------------------------- 
1.4 When will Red Alert be released? 
----------------------------------------------------------------------------

   Red Alert is available now! Thanks to everyone for making Red Alert one
   of the best selling computer games of all time (4 million copies and
   counting!)


---------------------------------------------------------------------------- 
1.5 Is there a demo or screenshots available? 
----------------------------------------------------------------------------

   There is no demo available yet to download.  There should soon be a demo
   available via various magazine cover-disks: be sure to keep an eye out
   for them.  We do have movie files, plenty of screenshots, and music from
   the game available at our website : http://www.redalert.net


---------------------------------------------------------------------------- 
1.6 Hey! Where are GDI and the Brotherhood of Nod? 
----------------------------------------------------------------------------

   Red Alert takes place early in the history of the alternate Earth
   where the Command and Conquer saga takes place.  At that time, GDI
   was not yet formed, and Nod was still hiding in the shadows.  Red
   Alert will show you the beginnings of these two powers.  In addition,
   the mineral Tiberium has not yet been discovered, so the wars and
   technology surrounding that mysterious substance are not yet around.

   
****************************************************************************
** NEW FEATURES  *********************************************************** 
****************************************************************************


---------------------------------------------------------------------------- 
2.1 What new units and structures are there?
----------------------------------------------------------------------------

   Lots!  There are many new units and structures in the game such as
   Badger Bombers, Mine Layers and the Chronosphere, and a few
   that will be familiar to C&C players like the Mammoth Tank, Artillery
   and Barracks. Also new for Red Alert is the addition of several naval
   units, so you can take the battles to the high seas. As with C&C, each
   side has different units, strengths and weaknesses, so strategies will
   vary.
        
   Check the quick-reference cards included with the game for unit types
   and info for both sides.
                  

---------------------------------------------------------------------------- 
2.2 What kind of missions are there?
----------------------------------------------------------------------------

   There are many different styles of missions in Red Alert - protection,
   assassination, sabotage, search and rescue, etc. Also new for Red Alert
   is the addition of timed missions - you need to be quick to finish the
   objective before time runs out! - and multiple mission goals. To help
   you out, EVA will state your goal periodically on screen.


---------------------------------------------------------------------------- 
2.3 How is the computer artificial intelligence compared to C&C?   
----------------------------------------------------------------------------

   The AI has been enhanced since its C&C days. It will now use all of
   its options to the fullest. In multiplayer games and Skirmish mode,
   the AI players will build bases, form alliances, and will generally make
   your life difficult. Don't think that your tried and true Command and
   Conquer strategies will work here!

   For those that find the AI a little TOO tough, there are 3
   difficulty level settings to choose from. 


---------------------------------------------------------------------------- 
2.4 What new controls are there?   
----------------------------------------------------------------------------     

   There are many new ways to control your units. You can still use the
   group hot-keys and map bookmarks that were in Command & Conquer. In
   addition, you can now keep your groups in formation, so that keeping
   those grenadiers or rocket troops behind the tanks is a snap. Air
   units can now be selected in the air, for ease of control. And for
   those that want their units to follow a specific route, you can now
   set way-points for each unit.


---------------------------------------------------------------------------- 
2.5  How do I set Waypoints?
----------------------------------------------------------------------------

   Waypoints are set using the "Q" key. You will not see the
   waypoints appear on the map, but your unit(s) will begin following the
   path you set immediately. You can set up to 10 waypoints per unit/group.

   For other command keys, see the Red Alert manual or README file.


----------------------------------------------------------------------------
2.6  Are there any cheat codes? 
----------------------------------------------------------------------------

   There are as many cheat codes in Red Alert as there were in
   C&C - that is to say, none at all.


---------------------------------------------------------------------------- 
2.7    Is there any kind of editor included? 
----------------------------------------------------------------------------

   Yes! Red Alert will include a Terrain Editor, which can be used to
   create your own multiplayer maps. The maps can now be twice as large
   as they were in C&C. With some creativity, you need never run out
   of terrain to battle your friends!

   You can find help and tips for the terrain editor on our web site at
   http://www.westwood.com


---------------------------------------------------------------------------- 
2.8    The Engineer 
----------------------------------------------------------------------------

   The engineers in Red Alert work a little differently than they did in
   Command and Conquer.  Engineers have three uses now:

   1) Capture: To capture an enemy structure, you must first damage that
      structure into the red before sending your engineer in. If the
      structure is damaged enough, the engineer's 'enter' cursor will be
      green. Otherwise, you will only damage the structure.

   2) Damage: You can damage an enemy structure by running an engineer into
      it. The engineer's 'enter' cursor will be red. It may take several
      engineers to damage the structure enough for a capture.

   3) Repair: An engineer's cursor will change to a green wrench if you
      place it over one of your own structures that has been damaged. If
      you send the engineer to that structure, he will heal it to full.

---------------------------------------------------------------------------- 
2.9    The Spy 
----------------------------------------------------------------------------

   The Allied Spy has many functions.   To the other player, the spy will
   appear as an infantry unit of his own color. The only indication that the
   opponent will have that the unit is a spy is the fact that it cannot be
   selected. Because of this, the spy is effectively invisible to all units,
   with the exception of the attack dog, which will attack them on sight.

   While the spy is useful in scouting out your opponent's base, it can
   also give you a lot of useful information, depending on which of your
   enemies' structures you send it into.

   1) Production Facility (Construction Yard, Barracks, War Factory): If
      one of these is infiltrated, clicking on the structure will tell you
      what unit/structure is currently in production.

   2) Sub Pen: Infiltrating this structure places the Sonar Pulse icon on
      your scrollbar. When ready, it will temporarily reveal the positions
      of all enemy subs on the map.

   3) Refinery/Silo: Infiltrating this structure will tell you how many
      credits the enemy has when you click on it.

   4) Radar Dome: Infiltrating this structure has two effects. First, you
      can track all of the enemy's units as if you had his radar, and his
      visible portions of the map will also be visible to you. Second, if
      you are in a multiplayer game, you will be able to see all of the
      messages your enemy sends and receives.

   If the structure your spy has infiltrated is sold by your opponent, your
   spy will emerge along with the other riflemen, and you can use him to
   infiltrate another structure (if he isn't caught).
   

---------------------------------------------------------------------------- 
2.10 The Chronosphere
----------------------------------------------------------------------------

   The allied structure called the Chronosphere manipulates time such that
   it is possible to teleport units across the map for a limited amount of
   time. To use the Chronosphere:

   1) Click the Chronosphere icon on the sidebar.
   
   2) Click on the unit that you want to teleport (the cursor will
      then change shape)

   3) Click on the map at the location you want the unit to teleport to.

   Note that you CANNOT teleport infantry - if you do, they die a horrible
   death, even if placed in a transport or APC.  Also, over-using the
   Chronosphere can cause the dreaded Time Vortex, so be careful.

 

**************************************************************************** 
** MULTIPLAYER OPTIONS ***************************************************** 
****************************************************************************


---------------------------------------------------------------------------- 
3.1 Can I play RED ALERT against a friend? 
----------------------------------------------------------------------------

   Yes!   Westwood has built lots of multiplayer support into Red Alert.
   Get ready to face battles with generals via the Internet (Win95 version
   only), IPX network, modem, or direct connection via null-modem.

   As with C&C, each copy of Red Alert comes with two CDs, so that you can
   loan one to a friend for instant multiplayer action. Each player must
   have one of the Red Alert CD-ROM's in their system before play can begin.
    

---------------------------------------------------------------------------- 
3.2 What kind of Internet support is there? 
----------------------------------------------------------------------------

   One of the most exciting additions is our built-in Internet support for
   the Windows 95 version of Red Alert which allows you to go head-to-head 
   against people all over the world.  This is all done through our 
   Westwood Online service. Because Westwood Online and Red Alert are tightly
   integrated, starting a game is as easy as clicking a button!

   We'll let everyone know when any arrangements have been made with other
   multi-player services.

   Westwood does not test with IPX emulators such as KALI and KAHN, but for
   those people who cannot run the Windows 95 version, you may want to check
   them out. 


---------------------------------------------------------------------------- 
3.3  What is Westwood Online?
----------------------------------------------------------------------------

   Westwood Online is an IRC server designed specifically to allow players
   to meet and play games via the Internet.  Westwood Online has been in
   service for over a year, playing host to thousands of Monopoly games.
   Westwood Online is constantly updated to provide for new game releases
   (such as Red Alert and Command & Conquer Gold) and to provide a great
   place to meet friends and have a good time.

   How can I join you ask? All you need to do is visit the web site at

   http://www.westwood.com/wchome

   and download the client software.  Follow the instructions, and soon
   you too will be member of Club Westwood!

   Westwood Online requires Windows 95.

---------------------------------------------------------------------------- 
3.3 Can DOS and Windows 95 play together?
----------------------------------------------------------------------------

   The DOS and Windows 95 versions of Red Alert are compatible for modem
   head-to-head, IPX network, and null modem connections. Internet
   connections are available only in the Windows 95 version.


---------------------------------------------------------------------------- 
3.5  How many players, IPX, modem, null modem?
----------------------------------------------------------------------------

   Internet, modem, and null modem connections support 2 players
   head-to-head. IPX network connections support up to 8 players. All
   connection types can add AI players up to a total of 8.


----------------------------------------------------------------------------
3.6 Does the AI build bases in multiplayer games?
----------------------------------------------------------------------------

   Yes! The AI will now build a base, and use every trick it knows to
   grind you into the dirt. The computer is no longer the pushover it
   used to be. You can ally with your human companion against the computer,
   or go at it no holds barred. Rest assured, the computer players just
   might gang up on you!


---------------------------------------------------------------------------- 
3.7  What is "skirmish" mode?
----------------------------------------------------------------------------

   Skirmish mode is a way for you to practice multiplayer games against
   AI opponents. You can play on any of the multiplayer maps with all
   of the same options that are in the multiplayer game setup (tech
   level, ore re-growth, starting units, etc.) You can then add 1 to 7
   AI players, and set the difficulty level.


---------------------------------------------------------------------------- 
3.8  Are the crates back? 
----------------------------------------------------------------------------

   Yes! The crates are back for multiplayer games! The following crates
   are available in Red Alert:

       Armor ........... Armor of nearby objects increased
       Darkness ........ Cloak entire radar map
       Explosion ....... High explosive hits nearby objects
       Firepower ....... Firepower of nearby objects increased
       Heal All ........ All buildings and units are healed to full strength
       ICBM ............ Nuke missile appears in scrollbar, one time shot
       Money ........... Player gets random amount of cash
       Napalm .......... Fire explosion hits nearby objects
       ParaBomb ........ Para-bomb raid appears in scrollbar, one time shot
       Reveal .......... Reveal entire radar map
       Sonar ........... Sonar Pulse appears in scrollbar, one time shot
       Speed ........... Speed of nearby objects increased
       Squad ........... Squad of random infantry
       Unit* ........... Random vehicle*
       Invulnerability . Invulnerability (as Iron Curtain)
       Time Quake ...... Time Quake affects area

   * As with C&C, if you have no structures left and have enough credits
     to buy a Power Plant and an Ore Refinery, you have an good chance of
     getting an MCV in your next crate.


****************************************************************************
** TROUBLESHOOTING *********************************************************
****************************************************************************


---------------------------------------------------------------------------- 
4.1  READ ME FIRST! 
----------------------------------------------------------------------------

   Included on both Red Alert CD's, and installed to your hard drive is a
   file called README.TXT.   This file contains important information for
   both troubleshooting and gameplay.   Please check the README.TXT file
   before writing mail, as your question is probably covered there.

   If your question isn't covered by the README.TXT file, or by this FAQ,
   you may write us mail at support@westwood.com.


---------------------------------------------------------------------------- 
4.2  What is DirectX? 
----------------------------------------------------------------------------

   DirectX is a set of drivers used for Windows 95 and Windows NT which
   allow for the easy setup of hardware devices. If your hardware devices
   support DirectX (and most do) you can play any DirectX compatible program
   without fear of having to go through a tedious setup process. Red Alert
   contains the newest version of DirectX -  3.0.  Red Alert uses only
   the DirectDraw (for video) and DirectSound (for sound cards) portions of
   the DirectX set.

   To be fully compatible with DirectX, you must have certified drivers.
   To check if your drivers are certified, you can run the DirectX setup
   program from the CD in the following directory:

   D:\DEXSETUP\DIRECTX\DXSETUP.EXE (Where D is your CDROM drive)

   This will open a window showing your current driver sets. ALL of the
   drivers must have the word CERTIFIED in the right column for your
   hardware to work correctly with the DirectX drivers. If you do not
   see a certified label next to a driver, contact the manufacturer of
   the device for updated drivers that are DirectX 3.0 compatible.


---------------------------------------------------------------------------- 
4.3  Video Card Problems 
----------------------------------------------------------------------------

   Most Video card problems are caused by drivers that are not DirectX
   certified (see above). If you get a blank screen or an error message
   when you run the game, try reinstalling DirectX from the Red Alert CD
   and rebooting. If you still get a blank screen or error message, your
   video drivers are likely not compatible with DirectX. Contact Microsoft,
   or the manufacturer of your video card.

   There is a comprehensive listing of video card manufacturer's web sites
   at : http://www.windows95.com/drivers/video.html

   Other things you can try:

   1) Change your resolution: We suggest 640x480 or 800x600. Some video
      cards will cause problems in the game if you set it to 1024x768 or
      higher.

   2) Colors: With some cards, having the color amount set above 256 can
      cause problems in the game. Try lowering the amount of colors on
      your desktop.

   3) Bus Mastering: Some video card (especially Matrox cards) have this
      feature. disabling it will sometimes fix 'black screen' problems.

   Some video cards, particularly those using the S3 Virge or ET6000 chipset
   seem to cause problems in the game when the "Back buffer in video memory"
   option is turned on. If you experience a "smearing" effect on the radar
   or game maps when playing, turn this option OFF in the setup.



---------------------------------------------------------------------------- 
4.4  Sound Card Problems 
----------------------------------------------------------------------------

   DirectX related sound card problems include stuttering sound and
   pauses. Incompatible sound card drivers can sometimes affect the
   video playback as well.

   A full listing of sound card drivers can be found at : 
   http://www.windows95.com/drivers/sound.html

----------------------------------------------------------------------------
4.5  DirectX STILL doesn't work for me! 
----------------------------------------------------------------------------

   If you absolutely cannot get DirectX 3.0 to work for you, even after
   installing new drivers from your sound and video card manufacturers,
   then there is something else you can try. Many users have reported that
   the DirectX 2.0 version will work with Red Alert, and virtually every
   device on the market now supports the 2.0. We warn you that this has
   not been tested by Westwood, and should only be used as a final resort.

   You can download the DirectX 2.0 drivers from the Microsoft web site:

   http://www.microsoft.com/msdownload/ieadd/00000.htm

   Remember, the game will run optimally with the 3.0 version and updated
   drivers. Use the 2.0 version at your own risk.
   

---------------------------------------------------------------------------- 
4.6  DOS and Win95 LAN Connection 
----------------------------------------------------------------------------

   The DOS and Win95 versions of Red Alert are fully compatible in an IPX
   LAN environment. In some cases, you may find that your DOS machine will
   not see your Win95 machine in the multiplayer setup, and vice-versa.
   Try the following to correct this problem (thanks to Tom Wright for these
   tips!)

       1) On the DOS machine, you must run LSL, your card driver, and
          the IPXODI protocol.
       2) On the Win95 machine, make sure you are running the Client
          for MS Networks, your card driver, and the IPX/SPX
          protocol.
       3) You will need to adjust the Win95 machine to see DOS. To
          do this:
              a) Open the Network Icon in the control panel.
              b) Select the properties for the IPX/SPX protocol in the
                 list.
              c) Select Advanced.
              d) Change the default of AUTO to the Frame type used
                 by your DOS machines (this is generally stated when
                 you load the card driver on the DOS side).
              e) Hit OK, until Windows asks you to restart.
              f) It is suggested to turn off the machine and restart it
                 to reinitialize the net card.
       4) Run the game on the DOS machine, then the Win95 machine, and
          it should connect.
       5) Have fun!

---------------------------------------------------------------------------- 
4.7  DOS and Win95 Savegames 
----------------------------------------------------------------------------


   DOS and Windows 95 version savegames are NOT interchangeable - they will
   only work with their respective versions.


---------------------------------------------------------------------------- 
4.8  Does Red Alert work with Windows NT or OS/2? 
----------------------------------------------------------------------------

   Westwood Studios does not test or support games under Windows NT or
   OS/2.  From user feedback, the Win95 version does not work with either
   operating system. The DOS version seems to work fine on OS/2. The DOS
   version seems to run on NT, but will not support sound or multiplayer
   functions.


---------------------------------------------------------------------------- 
4.9  "Letterbox Screen" Effect 
----------------------------------------------------------------------------

   Some monitors/video cards do not automatically adjust to the resolution
   of the game. When this is the case, the game can appear to have large
   black gaps at the top and bottom of the screen, similar to letterbox
   format in some videos. The only cure for this, short of a new monitor,
   is to manually adjust (stretch vertically) the picture until it fills
   the screen. Some monitors will remember the setting after manually
   adjusting it the first time, others won't.


---------------------------------------------------------------------------- 
4.10  Crash on the score screen
----------------------------------------------------------------------------

   This is a known bug, which was fixed in the 1.08 patch, and in
   Counterstrike or Aftermath. Until then, you can usually get past it by
   saving your game about half way through the mission. If the game crashes
   on the score screen, exit the game and restart then load the mission. The
   game should not crash a second time.


---------------------------------------------------------------------------- 
4.11  Help! My units are stuck in a wall!
----------------------------------------------------------------------------

   In some cases, units can become stuck in a wall, or in the terrain
   (cliffs, water, etc.) If they are stuck in a wall, you can destroy the
   wall to release them. If it is a terrain feature, you can select them
   and hit the scatter ('X') key to dislodge them.


---------------------------------------------------------------------------- 
4.12  The game keeps asking me to insert the CD when it is already there!
----------------------------------------------------------------------------

   This can be caused be a few things. Also related to this problem
   are the so called "hall of mirrors" effect (a black map with only the
   units visible; when they move, they leave a trail of after images) and
   the "black screen/please stand by" lockup.

   The possible causes of these problems are:

   1) The CD is dirty, scratched, or bad. Clean or replace the CD.

   2) The CDROM drive is dirty or faulty. If you can get a directory of
      the CD, it is probably not a defective drive.

   3) You are using Windows 95 Powertools, such as FlexiCD, QuickCD, etc.
      Be sure to disable ALL Powertools and Tweaks before running the
      game.

   4) You are using a 16bit driver for your CDROM drive. Windows 95 gives
      the best CDROM performance when you use a 32bit CDROM driver. To
      check this, go to CONTROL PANEL/SYSTEM/DEVICE MANAGER. Open the
      properties for your CDROM drive. If the status Window mentions
      MSDOS emulation, you are using a 16bit driver.

      To fix this, open your CONFIG.SYS file to see if you are using an
      old DOS CD driver. It will look something like this:

      DEVICE=C:\CD\VIDE-CDD.SYS /D:MSCD001

      REM this line out, and reboot your machine. Your CDROM should still
      be accessable in Windows, though it may not be available in DOS mode.

      If your CDROM drive is NOT accessable in Windows, you may have to run
      the "install new hardware" wizard to get Windows to recognize it. It
      this fails, your drive may not be supported by the Windows drivers,
      in which case, you may be able to find a 32bit driver by contacting
      your CDROM manufacturer. Otherwise, you can take the REM out and
      return your machine to the original configuration.

---------------------------------------------------------------------------- 
4.13  ESS Audiocard problems
----------------------------------------------------------------------------

     There are several models of the ESS audiocards that are not compatible
     with DirectX, but there is a way to get around the problem. The easiest
     and best thing to do is to get the Newest AudioDrive drivers and Media
     Pilot (version 4.2 or higher) From Compaq. You can also do the following:

      1) Open the SYSTEM icon in the control panel.

      2) In device manager, open the sound devices. Remove your ESS card
         from the system.
      3) Close the device manager.
      4) Open the Add New Hardware icon. Choose manual (don't let
         Windows scan).
      5) In the Hardware Type box, choose f, Video and Game
         controllers, then click next.
      6) In the Manufacturer's box, click ESS Technology, Inc.
      7) In the models box, click ESS ES688 AudioDrive (no matter
         what model you have), and click next.
      8) Click next to accept default settings.
      9) Click finish.
     10) Click yes to restart.

     This should work for most models of ESS cards. If it doesn't, you will
     have to contact Compaq or ESS Technology for drivers.


---------------------------------------------------------------------------- 
4.14  The use of unofficial editor programs
----------------------------------------------------------------------------

     Westwood Studios does not condone the use of unofficial editor programs
     in Red Alert, including the RULES.INI file. If you use these files, you
     do so at your own risk - Westwood and EA tech support will not help
     with problems caused by them. Among other things, these files are known
     to cause the following problems:

     1) 'Wrong version' error in multiplayer games.

     2) 'Out of sync' errors in multiplayer games.

     3) Soviet subs as well as other units refuse to fire.

     If you experience any of these, remove the RULES.INI file from the
     RedAlert directory, or reinstall the game.


---------------------------------------------------------------------------- 
4.15  Primary Video Buffer Allocation error
----------------------------------------------------------------------------

     This error is addressed in the Red Alert readme file, but many people
     are missing it, so it will be repeated here.

     The "unable to allocate primary video buffer" error is caused by one
     of two things:

     1) The DirectX drivers were not installed correctly. Run
         DXSETUP.EXE from the Red Alert CD to reinstall.

     2) Your video card drivers are not compatible with DirectX. You
        will need to contact the manufacturer of your video card and
        download new drivers that are DirectX 3.0 certified.

     This error can also sometimes occur even with certified drivers if you
     are running Windows 95 in a very high resolution (higher than 800x600).
     If you have problems with 1024x768 resolution or higher, try dropping to
     800x600.

---------------------------------------------------------------------------- 
4.16 Internet play connection problems.
----------------------------------------------------------------------------

     Some people are having problems connecting Red Alert over the Internet:
     when they try to start a game, it hangs at the "Connecting" screen.
     There are a few things you can try:

     1) Start Red Alert before starting WOL. With the game running in
        the background, it leaves less time that the connection has to wait
        before establishing itself. It is also best if your opponent does
        the same.

     2) Make sure your modem is listed BY NAME in the Device Manager. If it
        is listed as 'standard serial modem', try reinstalling the modem
        with the correct name and drivers.

     3) If possible, get the IP address of your opponent, and PING him
        before starting the game. If the PING time is much over 400ms,
        you will likely have a hard time connecting.

---------------------------------------------------------------------------- 
4.17 "8MB free space required" error message (DOS version only)
----------------------------------------------------------------------------

    This message is a generic message meaning you need more space free on
    your hard drive to accomodate the temporary swap file for the game. As
    a rule of thumb, you should have at least 25 to 30MB free on your drive
    to run Red Alert, more if you use a drive compression program such as
    Stacker or DriveSpace.



****************************************************************************
** GETTING HELP / ORDERING INFORMATION *************************************
****************************************************************************


---------------------------------------------------------------------------- 
5.1 What is the purchase price/How can I order Red Alert? 
----------------------------------------------------------------------------

   The price of Red Alert varies depending on the package you buy. For
   current pricing, check call one of the numbers below, or check with
   your favorite retail outlet.

      In the United States, call..................1-800-874-4607

      Everywhere else.............................1-303-739-4041 

   You can also purchase it via the Westwood Studios web site at
   http://www.westwood.com.



---------------------------------------------------------------------------- 
5.2 How to contact Westwood Studios
----------------------------------------------------------------------------

   You can contact Westwood Studios at :

    http://www.westwood.com/techsupport/


   For other help, visit the support section of our web site.
    
           
--------------------------------------------------------------------------* 
5.3 Westwood FTP / WWW site.
--------------------------------------------------------------------------*

   You can get to our web site at :  http://www.westwood.com

   Or our FTP site at             :  http://ftp.westwood.com
                                   


****************************************************************************
** REVISION HISTORY ********************************************************
****************************************************************************


   Version 1.04 - The original version of Red Alert

   Version 1.07 - Counterstrike install version   

                  1) Advanced modem setup options
		  2) Enhanced Internet play
		  3) Modem/Network save game capability
		  4) Bug fixes for score-screen lockup and other problems

   Version 1.08 - Now available via patch file or auto-update from WOL
		  
		  1) All Counterstrike enhancements for those without 
                     the add-on disk.
		  2) Mission difficulty settings for Counterstrike
		  3) Slow unit build option for Internet play

   Version 2.00 - Aftermath version. Includes:

              1) All enhancements from prior versions
		  2) Seven new units for multiplayer and solo play
		  3) Several multiplayer enhancements to gameplay (see
                     Aftermath readme.txt file for more details)



****************************************************************************
** IN THE FUTURE ***********************************************************
****************************************************************************


----------------------------------------------------------------------------  
7.1  When will "Command & Conquer II: Tiberian Sun" be released?
----------------------------------------------------------------------------

   There is no official date set yet, but we expect to release it some time
   in 1998-9.   As soon as details are available about the game, we will let
   everyone know through the Westwood Studios WEB site.   Tiberian Sun is
   an entirely new game, not a data disk for C&C:Tiberian Dawn.


----------------------------------------------------------------------------
7.2  What is Counterstrike?
----------------------------------------------------------------------------

   Counterstrike is the add-on mission disk for Red Alert. It contains the
   following features:

   * 16 new solo missions from the original designers
   * Over 100 new multiplayer maps
   * New units, including Tesla Tanks, Wonder Dogs and Superjets
     (Available only in the solo missions)
   * The key to unlock the secret Ant missions!
   * New nuclear technology (available only in the solo missions)
   * 8 new songs (both in-game, and Redbook Audio)
   * Play the new missions in any order
   * Red Alert theme pack (MS Plus! Pack required for full use)

   It is available in stores everywhere, or order it from the web
   store (www.westwood.com)


----------------------------------------------------------------------------
7.2  What is The Aftermath?
----------------------------------------------------------------------------

   Aftermath is the second add-on mission disk for Red Alert. It contains
   the following features:

   * 7 New Units playable in both solo play missions and multiplayer games
   * 18 all-new solo missions
   * 100 new multiplayer maps 
   * Specially-designed maps for 2 and 4 player multiplayer matches 
   * Larger size multiplayer MEGA maps
   * 8 new in-game battlesongs expanding the Red Alert soundtrack to 35
     tracks!
   * Play the new missions in any order
   * Red Alert theme pack (MS Plus! Pack required for full use)

   The new units and mega-maps require both players to have Aftermath
   installed and in the drive.  Aftermath players can use the new
   multiplayer maps with other Red Alert and Counterstrike players without
   both players needing the Aftermath CD.  Please note that because
   Aftermath makes large changes to the Red Alert code, the Aftermath CD
   must replace all other CDs when used for a multiplayer game (including
   Skirmish mode).

   It is available in stores everywhere, or order it from the web
   store (www.westwood.com)
                          
----------------------------------------------------------------------------

END OF DOCUMENT 10/28/96

-PP


